Tech Support Direct Email

Nortecom Direct Support - E-mail

Different Time Zones and schedules often make e-mail communication with a Nortecom Support Technician the fastest and most convenient way to resolve an issue. To converse with one of our Support Technicians by e-mail, simply e-mail your completed Technical Support Request Form to support@nortecom.com. You should expect a response within 24 hours.

Direct E-mail Support is NOT a free service. It is billed on a per-incident basis, at the rate of US$45.00 per incident. The incident begins with a Nortecom Support Technician's initial e-mail response to your request, and ends when the issue has been concluded or when 30 days have passed since the initial Nortecom Support response.

It is important to understand that in either case this conclusion may not resolve the issue. It may be that a point is reached at which no further assistance can be provided by Nortecom Support. (For example, it may be discovered that a third-party hardware or software device may be the cause of the problem. This may leave further assistance beyond our control.) It is also important to understand that a re-occurance of the issue will constitute a new incident, and will be billed as a new incident.

Please be sure that you read and understand the Terms and Conditions described on the Technical Support Request Form before using this service. If you have any questions regarding this service, please call our General Inquiry telephone number at 905-627-6936 for more information.